Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team at eruditiononline.co.uk, what we can help with and what is better handled elsewhere. We publish research-based guides and reviews about betting sites not on GamStop for adults in the UK. We are a comparison site, not a bookmaker, so we cannot access or change anyone's betting account.
Who we are, and who we are not
We review betting sites, explain bonus terms, payments and withdrawals, and compare features. We do not take bets, hold funds or run any of the sites we cover. If you have a problem with an account, deposit or withdrawal, the operator is the party that can fix it, not us.
Our pages may include links to operators. If you use one and sign up, we may earn a commission. Commission does not decide how sites are ranked or what we say about them, and every site we recommend carries drawbacks that we try to state plainly.
What you can contact us about
- Corrections: an offer, payment method, limit or term that looks wrong or out of date. Bonus terms change often, so tell us which page and which detail, and where you saw the current wording.
- Questions about our content: if a guide on wagering requirements, minimum qualifying odds, withdrawal limits or identity checks left something unclear, ask us.
- Topic suggestions: markets, bet types or payment questions you would like covered, such as each-way betting, bet builders or mobile apps.
- Your own experience: if you have had a problem with a site we feature, we want to know. We cannot investigate it as a complaint, but it helps us review our coverage.
- Business and editorial enquiries: please say who you represent and what you propose.
What we cannot do
- Recover deposits, release withdrawals or settle disputes with an operator.
- Remove or alter a GAMSTOP registration. That is handled only by GAMSTOP, and it exists to protect you.
- Give personal betting, financial or legal advice, or tips that promise a result.
- Confirm the licence or authorisation of a site beyond what is on our pages. Always check the operator's own licence details yourself.
How to send your message
Use the contact route shown on this page or in the site footer. We do not publish any other email address, phone number or social account as an official channel, so treat anyone claiming to be us elsewhere with caution. Please never send passwords, full card numbers or identity documents to us. We will never ask for them.
- Name the page or review you are writing about.
- Describe the issue in a few lines, with the date you noticed it.
- Add a link or screenshot of the operator's own terms if you are reporting a change.
- Tell us how you would like us to reply.
We cannot promise a reply time, and not every message will lead to a change. Where a correction is justified we will update the page and check it against the operator's published terms.
If you have a problem with a betting site
Start with the operator's customer support and keep a record of dates, amounts and screenshots. Then use its formal complaints procedure. A site that serves Great Britain under a UK Gambling Commission licence must offer access to an approved dispute service. Sites licensed overseas follow different rules, and the protections open to you may be narrower. Check which regulator is named in the site's terms before you deposit. Read about the wider picture in our guide to non GamStop casinos in the UK.
Support if gambling is causing harm
If gambling is affecting your money, relationships or mood, free and confidential help is available in the UK:
- GamCare: the National Gambling Helpline offers support by phone and online chat. Find current details on the GamCare website.
- GAMSTOP: the free UK self-exclusion scheme for licensed sites. Choosing sites outside it undoes that protection, so think carefully if you registered for a reason.
- Tools you control: deposit and loss limits, time-outs, self-exclusion with individual operators, and gambling blocking software on your devices.
Gambling is not a way to earn income or solve financial problems, and no site is completely safe. You must be 18 or over. Please bet only with money you can afford to lose.
Thank you for helping us stay accurate
Information on this site was last checked on 1 October 2026, and offers can change without notice. Reader reports are one of the quickest ways we find out. If something looks off, tell us.